Job Description

• Manages the evaluation and implementation of new products and technologies which typically cover a broad variety of enterprise-class infrastructure disciplines.
• Researches and recommends innovative technologies and approaches for enterprise infrastructure management, upgrades, or improvements, while adhering to technical or budgetary constraints.
• Analyzes system requirements, including identifying interactions and appropriate interfaces between affected components and sub systems.
• Proactively plans capacity of platforms and applications.
• Obtains and evaluates information on factors such as reporting formats required, costs, and security needs to determine software and hardware configuration.
• Participates in software system testing and validation procedures, programming and documentation.
• May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
• Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.
• Advanced knowledge in the following areas is strongly preferred:
• Strong customer service experience
• Prior administration experience with Microsoft Exchange Server (2013/2016/2019/Exchange Online).
• Prior administration experience with SMTP/E-Mail gateway products (Proofpoint preferred).
• Prior administration with Microsoft 365 technology
• Automation background using Windows PowerShell.
• Concepts, principles, and practices of advanced troubleshooting and systems administration.
• Knowledge of the following is a plus:
• Microsoft Active Directory architecture.
• Monitoring tools to ensure required availability of assigned systems.
• Knowledge of Backup and recovery technologies.
• Knowledge of Security firewall concepts and technologies.
• Security best practices for Windows-based systems including PKI principles and components.
• Microsoft Windows Server (2008/2012/2016) management.
• Storage Area Network (SAN) technologies.
• Load balancer technologies (F5 Big-IP preferred).
• Concepts of server virtualization (VMware preferred).
• Project/Quality Management.
• ITIL Practices/Change control.
• Process/operational improvement focused.
• Documentation and governance control.

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