Salesforce AdministratorThe Salesforce Administrator supports the Salesforce.com platform and applications throughout their lifecycle. This is an exciting opportunity to manage tactical execution in a role connecting business operations, technology solutions, and the end-user experience. To be successful, the Salesforce Administrator should possess skills in Salesforce configuration, technical troubleshooting, business analysis, data analysis, and time management. The ideal candidate is passionate about advocating for optimized business processes across the business and IT, consistently striving to achieve the best end-user and customer experiences.Job Duties:Works with Sr. Product Manager and business resources to directly support and configure the Salesforce.com platform.Manages production support and acts as the subject matter expert for assigned applications and products; champions change requests to improve usability and system performance.Consults with Sales and Marketing business teams, IT, and vendors to gather requirements on new features related to the product roadmap.Prioritizes small enhancements, working with application-specific resources to deliver solutions while maintaining a cadence of regular updates to business stakeholders.Provides day-to-day vendor relationship support including tracking the timely completion of production tickets and adherence to service agreements.Manages timelines, overall risk, and issues as needed for smaller projects and scheduled system releases.Collaborates with IT project managers and business analysts on cross-functional projects, researching vendor or application impact on the business.Executes plans to maintain system health and security; works in partnership with delivery teams to obtain necessary details to insure resource availability and task completion.Researches Salesforce product, market, business, and competitive trends to identify opportunities for product or system growth.
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